JOB DESCRIPTION

Spanish Hostel chain has an opening for the Deputy Manager position for its hostel located in Marrakech.

What are you expected to do:

Assist the general manager with the following tasks:

• daily monitoring of the evolution of the average price and occupancy
• Review of the cash register (supervision of the cash closing of each shift, invoices, corrections, credits, etc.) and daily check of the cash count corresponding to the night shift, checking that there are no discrepancies.
• Check that there are no excess customer balances.
• Review of availability, expected occupancy and management of overbooking (short, medium and long term).
• Control of room blockages and review with maintenance and housekeeper.
• Stock control
• Follow up with events and group reservations
• Contact and contract with companies and agencies that may be interested in our services.
• Monitoring and taking care of online reputation (responding to Tripadvisor, Booking, Google, etc. reviews).
• Front Office support at check-in and check-out times or when necessary.
• Dealing with guests complaints
• Plan, organize, coordinate and supervise the work of every department.
• Train the staff in charge and ensure that all employees meet the service standards in line with the company philosophy;
• Promote a good working environment by mediating in the resolution of incidents or conflicts between team members;
• Plan and organize shifts, schedules and vacations for the staff;
• Supervise that staff complies with uniform and hygiene standards in accordance with TCH and department standards.
• Comply with The Central House Hostels policies, procedures, instructions and ensure that all required hostel records are kept appropriately to act on your responsibilities as detailed in all current legislation.

Experience and knowledge required

• Studies in Tourism and/or professional training in tourist accommodation management.
• Minimum experience of one year in the same position
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint…)
• High level of English is essential
• French, English & Spanish language knowledge (valued Marrocan)
• Knowledge of the MEWS programme highly valued
• Availability to work in Marrakech

What are you bringing to the table:

You are a good team player, attentive and have excellent customer service skills. You are communicative, motivated and committed to your work. You are capable to adapt in a new culture and environment. You are eager to learn and have fun.

If you are interested in this offer, please send us your CV with the reference TCHCentral to tch@grouptch.com

Hi! Are you looking for an exciting job in the heart of Porto? We have the perfect opportunity for you!

We are looking for a dynamic and energetic person to run a bar/restaurant/concert hall where things happen! If you have a great PR profile and strong commercial skills, you are just the person we are looking for!

We positively value previous experience in managing entertainment venues, restaurants and events, as well as the ability to book local artists and bands.

Your main duties will be:
Updating and reviewing food and beverage offerings.
Control of costs and selling prices (according to margin and competition).
Management/selection of staff within the department and continuous training.
Stock and order control.
Follow-up of budgets, sales control.
Cultural programming, concerts and performances. Contracting artists.
Creation and publication of events.
Advertising and promotion of the venue and events.
Creation of content for Social Media.

To be considered for this position, you will need to have demonstrable experience of at least 3 years in a similar role, be fluent in Portuguese and English and have proven skills in music event management, operational cost management and staff management. In addition, you will need to have strong interpersonal and communication skills and be a tidy, proactive and decisive person.

We offer a negotiable salary, with a fixed salary and a variable part depending on results and the achievement of objectives. You will also have the opportunity to be part of a young, exciting and energetic project and to work in a relaxed working environment.

We want to meet you! Send us your application!

If you are interested in this offer, please send us your CV with the reference TCHCentral to tch@grouptch.com

Description:

• Reporting to the Finance Director, you will provide support to the Personnel and HR area.
• The position is located at the head office in Madrid.
• The position will be based in the head office in Madrid and will be based in our head office in Madrid.
• Carrying out the first filters in the selection processes with telephone and personal interviews.
• Application for registration, deregistration or modification of employee contracts with the agency.
• Application of the regulations in force in each of the centres (agreements, laws, etc.).
• Control of each worker’s documentation, expiry of identity documents, work permits, etc.
• Control of holidays of the staff of each centre
• Notification of monthly incidences to the administrative office.
• Control of end of contract, end of probationary period.
• Control of each centre’s work calendar
• Coordination of the PRL area
• Organisation of Compulsory Medical Check-ups
• Control of the balance of subsidised training and requesting mandatory training for each position.
• Review of monthly pay slips
• Liaison with the Universities for the application of scholarship holders
• Control of HC staff budget and cost per centre
• Search for social benefits for the staff for study and possible implementation to improve the working environment.
• Control, notification to the administrative office and archiving of sick leave due to IT.

Characteristics:

• Graduate in Law or Labour Relations.
• Discreet, as you will be working with confidential information.
• Orderly
• Responsible
• Communication skills
• Team spirit, good manager, willing to participate in one of the most attractive Hotel projects in Spain.
• Office skills
• Languages: English (Portuguese or French desirable)

If you are interested in this offer, please send us your CV with the reference TCHCentral to tch@grouptch.com

We are looking for a Front Desk Manager for our hostel located in the centre of Istanbul, with experience and immediate availability. 

The duties to be performed are as follows:

• Plan, organise and supervise the reception work.
• Train the staff in charge to meet the company’s standards
• Supervise cash closings
• Daily monitoring of occupancy and average price. Optimise availability, management of overbookings
• Control of customer overbookings, no shows and products sold
• Group control and management
• Monitor and care for online reputation
• Customer service and complaint resolution
• Control of room blockages and review with the departments involved 
• Communicate and coordinate work with housekeeping and maintenance teams 
• Knowledge of the facilities to be able to resolve any incident
• Room allocation and room changes
• Providing support to reception
• Maintain fluid communication with the different departments
• Answering calls and e-mails
• Respond to customer queries, concerns and complaints.

Essential studies and experience required:

• Studies in Tourism and/or professional training in tourist accommodation management.
• Minimum experience of one year
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint…)
• High level of English is essential
• Knowledge of other languages would be an asset
• Knowledge of the MEWS programme highly valued

Qualities:

• Good team player
• We are looking for people who are attentive and have excellent customer service skills
• You are communicative
• Motivated and committed to your work

If you’re interested in this opportunity, please send us your CV with the reference TCHIstanbul to tch@grouptch.com

• Industrial Engineer with knowledge and experience in hotel building installations.
• At least 5 years of experience in hotel projects.
• Knowledge of air conditioning, electrical and hydraulic installations.
• Responsible for the revision of technical projects, inspection visits of works.
• Hostels operational maintenance (preventive, corrective and legal technical).
• Control of energy consumption and savings.
• Desirable knowledge of basic computer networks.
• Knowledge of ACAD and PRESTO.
• English necessary. French desirable.
• Willingness to travel.
• Ability to work in a team and proactivity.

If you’re interested in this opportunity, please send us your CV with the reference TCHCentral to tch@grouptch.com