Trabalha connosco

Diverte-te a trabalhar

Tens a oportunidade de trabalhar connosco… não hesites e junta-te à nossa equipa porque rapidamente vais perceber que o TCH é o lugar onde queres estar.

Procuramos pessoas que tornem a experiência de cada cliente no nosso hostel, única e irrepetível em todos os momentos.

Os valores que definem as pessoas do TCH são: Paixão (adoramos o que fazemos e queremos transmitir essa paixão pelo nosso trabalho ao mundo), Dedicação (adoramos dedicar nosso tempo a quem confiou em nós), Respeito (queremos fazer do nosso hostel um lugar para todos), Compromisso (estamos empenhados em dar o melhor de nós em todos os momentos). Se tu também partilhas destes valores, se quiseres torná-los teus, queremos que faças parte da nossa equipa.

Porque queremos que nos ajudes, para que muitas coisas aconteçam no TCH e que façamos dos nossos hostels pontos de encontro.

Quer fazer parte da família TCH?

We believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It’s these values coupled with our unquenchable passion for service which created the unique culture that is TCH.

We need a Front Desk agent with immediate availability to join our team in Lisboa.

Job description:

– Full-time job (40 hours per week) with rotating schedule

– Maintain a friendly, cheerful and courteous demeanour at all times

– Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel

– Assist in registering guests and assigning rooms/beds

– Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

– Build strong relationships and liaise with all other department’s especially housekeeping, maintenance & reservations

– Performs other duties as assigned, requested, or deemed necessary by management

– Thoroughly understand and adhere to proper credit, check- cashing, and cash handling

policies and procedures.

– Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD

– Maintain the cleanliness and neatness of the front desk area

– Run the day end / night audit & police report

– Work closely with the Financial Department to ensure accounting coherence

– Availability for a rotating schedule

– Maintain fluid communication with the different departments

– Answering calls and e-mails

– Respond to customer queries, concerns and complaints.

Essential studies and experience required:

– Studies in Tourism and/or professional training in tourist accommodation management.

– Proficiency in Microsoft Office (Word, Outlook, PowerPoint…)

– Native Portuguese speaker is essential

– High level of English is essential

– Knowledge of other languages would be an asset

– Knowledge of the MEWS programme highly valued

Qualities:

– You are an excellent team player

– You have outstanding customer service skills

– You are communicative

– You are motivated and committed to your work

Please send your CV with PHOTO and subject (Receptionist full-time Lisboa) to: aabreu@grouptch.com