Informativa sulla privacy e cookies

Informativa sulla privacy e cookies

PRIVACY POLICY

Following the principles of lawfulness, fairness and transparency, we make this Privacy Policy available to you.

Who is the Controller of your data?

Controller: URBAN TRAVEL.THE CENTRAL HOUSE S.L.
ID Number: B86676475
Address: Calle Encomienda, 16 — 28012, Madrid
E-mail: info@grouptch.com
Telephone: +34 915968175

For what purposes do we process your personal data?

At Urban Travel The Central House S.L., depending on the category of Data subject involved, we process the information you provide for the following purposes:

Potential customers: to manage the potential commercial and/or professional relationship, to manage the sending of requested information and/or to resolve the queries raised, to facilitate offers of our services and/or products of your interest.

Customers: to manage the commercial and/or professional relationship, to facilitate offers of our services and/or products of your interest.

Suppliers: manage the commercial and/or professional relationship.

Applicants: manage the recruitment process.

What is the legitimacy of the processing of your data?

The legal basis for the processing of your personal data, depending on the category of data subject concerned, may be:

Potential customers:

Art. 6.1.b GDPR: application, at the request of the data subject, of pre-contractual measures (estimates, order forms, service offers…).

Art. 6.1.f GDPR: Legitimate interest (sending requested information, responding to queries…).

Art. 6.1.a GDPR: consent of the data subject (to provide offers of our services and/or products).

Customers:

Art. 6.1.b GDPR: execution of a contract to which the data subject is a party.

Suppliers:

Art. 6.1.b GDPR: execution of a contract to which the data subject is a party.

Applicants:

Art. 6.1.a GDPR: consent of the data subject.

The data that we request are adequate, pertinent and strictly necessary and in no case, you are obliged to provide them to us, but your failure to communicate may affect the purpose of the service or the impossibility of providing it.

How long will we keep your personal data?

Your data will be kept for the minimum time necessary for the correct provision of the service offered, as well as to meet the responsibilities that may arise from it and any other legal requirement.

To which recipients will your data be communicated?

Urban Travel The Central House S.L., for the proper provision of services, may communicate your data to:

All hostels of the group, depending on the needs of each customer and user.

In addition, we inform you that certain data, in accordance with the regulations in force or the contractual relationship maintained by Urban Travel The Central House S.L., may be communicated to:

• Banks and financial entities for the collection of contracted services and/or purchased products.
• Public administrations with competence in the sectors of activity of Urban Travel The Central House S.L., when so established by the regulations in force.

What are your rights when you provide us with your data?

The data protection rights that may be requested by data subjects, where applicable, are:

access, rectification, erasure, restriction of processing, object, portability and not to be the subject of automated decisions, when appropriate, by contacting the person responsible for personnel department.

• The right to request access to personal data relating to the data subject.
• Right of rectification or erasure.
• Right of object.
• Right to request restriction of processing
• Right to data portability.
• The right not to be subject to decisions based solely on the automated processing of data.

The Data subjects will be able to request their rights of protection of personal data by addressing a communication in writing to the registered office of Urban Travel The Central House S.L. or to the email enabled for this purpose, info@grouptch.com

Templates, forms and more information available on your rights on the website of the national supervisory authority, Spanish Data Protection Agency, hereinafter AEPD, www.aepd.es

Can I withdraw consent?

You have the possibility and the right to withdraw consent for any specific purpose given at the time, without affecting the lawfulness of the processing based on consent prior to withdrawal.

Where can I make a complaint if I think my data is not being processed correctly?

If any Data subject considers that their data are not processed correctly by Urban Travel The Central House S.L. or that the requests for the request of rights have not been dealt with satisfactorily, they may lodge a complaint with the corresponding data protection authority, the AEPD being the one indicated in the national territory, www.aepd.es.

Security and updating of your personal data

In order to safeguard the security of your personal data, we inform you that you have taken all necessary technical and organizational measures to ensure the security of the personal data provided. All this to prevent alteration, loss, and / or unauthorized processing or access, as required by law, although absolute security does not exist.

It is important that, for us to be able to keep your personal data up to date, you inform us whenever there is a change in your personal data.

Confidentiality

Urban Travel The Central House S.L. informs you that your data will be treated with the utmost zeal and confidentiality by all personnel involved in any of the phases of processing. We will not transfer or communicate your data to any third party, except in the cases provided for by law, or unless the data subject has expressly authorized us to do so.

 

COOKIE POLICY AND NOTICE

What is a cookie?

The Web of URBAN TRAVEL THE CENTRAL HOUSE S.L. (hereinafter the Web) uses Cookies. Cookies are files sent to a browser by means of a web server to record the User’s activities on a given website. The primary purpose of Cookies is to provide the user with faster access to selected services. In addition, the Cookies personalize the services offered by the Web, providing and offering each user information that is of interest or may be of interest, considering the use you make of the Services.

The Web uses Cookies to personalize and facilitate to the maximum the browsing of the user. Cookies are only associated with an anonymous user and his or her computer and do not provide references that allow the user’s personal data to be deduced. The users may configure their browser to notify and reject the installation of the Cookies sent by the Web, without this affecting the user’s ability to access the contents of that website. However, we would like to point out that, in any case, the quality of operation of the website may decrease.

Registered users, who register or who have logged in, may benefit from more personalized services and oriented to their profile, thanks to the combination of the data stored in the cookies with the personal data used at the time of registration. These users expressly authorize the use of this information for the indicated purpose, without prejudice to their right to reject or disable the use of cookies.

Also, the Web will be able to know all the services requested by the users, so that they will be able to facilitate or to offer information adapted to the tastes and preferences of each user.

What types of cookies are there?

Cookies, depending on their permanence, can be divided into:

Session cookies: Expire when the user closes the browser.

Persistent cookies: They expire depending on when the purpose for which they are used is fulfilled (for example, so that the user remains identified in the Services) or when they are deleted manually.

Additionally, depending on their Purpose, Cookies can be classified as follows:

Performance Cookies : This type of Cookie remembers your preferences for the tools found in the services, so you don’t have to reconfigure the service each time you visit. As an example, in this typology are included:

-Adjusting the volume of video or audio players.

-The video transmission speeds that are compatible with your browser.

Location cookies: These Cookies are used to find out what country you are in when you request a service. This Cookie is completely anonymous and is only used to help direct content to your location.

Registration cookies: Registration Cookies are generated once the user has registered or has subsequently opened his session, and are used to identify him in the services for the following purposes:

-Keep the user identified so that, if you close a service, the browser or computer and at some other time or another day re-enter the service, will remain identified, thus facilitating navigation without having to re-identify. This functionality can be deleted if the user clicks the “close session” functionality, so that this Cookie is deleted and the next time you enter the service the user will have to log in to be identified.

-Check whether the user is authorized to access certain services, for example, to participate in a contest.

Analytical cookies: Each time a User visits a service, a tool from an external provider generates an analytical Cookie on the user’s computer. This Cookie that is only generated in the visit, will serve in next visits to the Services of the Web to identify of anonymous form the visitor. The main objectives that are pursued are:

-To allow the anonymous identification of the navigating users through the “Cookie” (identifies navigators and devices, not people) and therefore the approximate counting of the number of visitors and their tendency in time.

-Identificar de forma anónima los contenidos más visitados y por lo tanto más atractivos para los usuarios.

-Know if the user who is accessing is new or repeats visit.

Important: Unless the user decides to register for a Web service, the “Cookie” will never be associated with any personal data that can identify you. These cookies will only be used for statistical purposes that help to optimize the experience of users on the site.

Targeting Cookies: This type of “Cookies” allows to extend the information of the advertisements shown to each anonymous user in the Web Services. Among others, it stores the duration or frequency of display of advertising positions, interaction with them, or browsing patterns and / or compartments of the user as they help to form a profile of advertising interest. In this way, they allow to offer advertising related to the interests of the user.

Third-party advertising cookies:  In addition to the advertising managed by the Web in its Services, the Web offers its advertisers the option of serving ads through third parties (“Ad Servers”). In this way, these third parties can store Cookies sent from the Web Services from the Users’ browsers, as well as access the data stored in them.

What cookies do we use?

TCH has its own cookies, WordPress cookies, and third-party cookies, from Google, Mews and AddToAny.

How to disable Cookies?

It is normally possible to stop accepting browser Cookies, or to stop accepting Cookies from a Service.

All modern browsers allow you to change cookie settings. These settings are usually found at ¨options¨ or ¨preferences¨ in your browser’s menu. You can also configure your browser or email manager, as well as install free plug-ins to prevent Web Bugs from being downloaded when you open an email.

The Web offers guidance to the User on the steps to access the cookie configuration menu and, where appropriate, private browsing in each of the main browsers:

Internet Explorer: Tools – Internet Options – Privacy – Settings.
For more information, you can consult Microsoft Support or Browser Help.

Microsoft Edge: Settings and more – Settings – Clear browsing data.

Firefox: Tools – Options – Privacy & Security – Historial – Configuración personalizada.

Chrome: Settings – Advanced – Privacy and security – Clear browsing data

Safari: Settings – Security.
For more information, see Apple Support or Browser Help.

Can the Cookie Policy be modified?

The Web can modify this Policy of Cookies in function of the legislative, regulatory requirements, or with the purpose of adapting this policy to the instructions dictated by the Spanish Agency of Protection of Information, for that reason it is advised to the users that they visit it periodically.

When significant changes are made to this Cookies Policy, registered users will be notified either via the website or by e-mail.

 

TERMS AND CONDITIONS – GIVE AWAY ON IG

 

1. COMPANY ORGANISING THE PROMOTION

The company HOSTELS EXPERIENCE EUROPE OVERHEAD, S.L. through its commercial brand THE CENTRAL HOUSE HOSTELS with registered office at C/ Orense nº 70, 28020 Madrid and identified with the number B88581517 organizes the draw (hereinafter, “the Promotion”), to be carried out through the Internet, specifically on the Instagram platform, in accordance with the provisions of the section, participation requirements.

 

2. PARTICIPATION REQUIREMENTS AND MECHANICS OF THE PROMOTION

The participation requirements will be as follows:

– Those persons resident in any country and over 18 years of age may participate.

– Only those Participants who are holders of an Instagram account will be eligible to participate.

Those who wish to participate in the draw must:

– Follow TCH’s Instagram account @tch_thecentralhousehostels.

– Comment on the publication of the draw mentioning the person with whom you would enjoy the experience, only the person who mentions is considered a participant.

– There is no limit to the number of comments per person.

– If it is detected that a Participant participates with several profiles will be disqualified. For these purposes it is considered duplicate profile whose email or personal data are in the opinion of THE CENTRAL HOUSE HOSTELS similar enough to create confusion.

– The Instagram profile must be real: it must not contain a false identity, according to the criteria and assessment of the company.

– Bad-sounding words, explicit or implicit disqualifications, disrespect to third parties, indecorous content and content that THE CENTRAL HOUSE HOSTELS considers inappropriate for damaging the good purpose of the sweepstakes will not be accepted under any circumstances.

The sweepstakes will begin on Saturday June 3rd from the date the publication is launched on Instagram communicating the draw and will end on Friday June 30th, that same day at 12:00 noon the winners will be decided and announced.

 

3. CONDITIONS OF THE PROMOTION

All users whose participation complies with the terms set out in these legal bases will be entered into the draw.

The winners will be named through a mention and by private message. In the event that the prize awarded is refused or the selected participant does not meet the requirements, THE CENTRAL HOUSE HOSTELS will communicate the alternate. THE CENTRAL HOUSE HOSTELS reserves the right not to consider as participation those names used that are indecorous, property of third parties, containing trademarks or protected elements, use of false profiles or in general that contravene the spirit of the draw. In this case, the user will lose the right to participate in the prize draw. In addition, people who are working in THE CENTRAL HOUSE HOSTELS, as well as direct or indirect collaborators with this entity, will not be eligible for the prize draw.

Participation in this Promotion is completely free and does not imply in itself any additional payment by the Participants.

4. PRIZE

The prize will consist of:

– Six packs of two nights in a double room in our Hostels.

* There is only one winner per pack and can bring a companion (the same person cannot win more than one pack, if this happens they will keep the first pack awarded and the second will be drawn again).

* Breakfast included

* Each pack is subject to the availability of each accommodation.

* Each pack is linked to each of our operational Hostels:

Madrid – A pack of two nights in a double room

Barcelona – One pack of two nights in a double room

Porto – One pack of two nights in a double room

Lisbon – A pack of two nights in a double room

Istanbul – A pack of two nights in a double room

Marrakech – A pack of two nights in a double room

* Available until 31 December 2023.

The holding of the draw and the awarding of the prize are subject to the tax regulations in force.

 

5. AWARDING OF THE PRIZE

The winner will be chosen completely randomly and transparently by means of an external tool for holding draws and competitions, https://app-sorteos.com/es. In the event that there are not enough participants to qualify for the prize, or any other internal reason of THE CENTRAL HOUSE HOSTELS, it reserves the right to cancel the draw.

The condition of winner will be communicated by mention and private message from the profile @tch_thecentralhouse (THE CENTRAL HOUSE HOSTELS). The winner must accept the prize and indicate their personal details for the management of the prize by sending an email to the email address provided in the private message or by replying directly to the email.

If 24 hours have passed since the message was sent and the winner does not reply confirming receipt and acceptance of the prize, the prize will be passed on to the alternate and if the winner does not reply confirming receipt and acceptance of the prize, the prize will be declared void.

By accepting the prize, the winners accept that THE CENTRAL HOUSE HOSTELS may use their name or image or portrait for advertising and promotional purposes, in any type of support, without having to give notice of this later. The organizer is empowered to eliminate from the draw to participants who do not meet the requirements mentioned in the preceding paragraphs or who attempt to participate in violation of the provisions of these rules.

 

6. DISQUALIFICATIONS AND PENALTIES

If it becomes evident that any of the Participants do not comply with the requirements demanded in these Rules, or the data provided to participate were not valid, their participation will be considered null and void and they will be automatically excluded from the Promotion, losing all rights to the prizes awarded by virtue of this Promotion.

Participants may not make comments or incorporate content in the promotion post that is offensive, obscene, violent, denigrating, racist, discriminatory, defamatory, illegal or that incites illegal conduct, threats or insults.

7. DATA PROTECTION

In relation to the General Data Protection Regulation (Regulation (EU) 2015/679) and the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, we will inform you below about the use of your personal information, as well as other issues that are of interest to you.

The entity responsible for the processing, which will collect your data and perform a treatment on them is through its trademark THE CENTRAL HOUSE HOSTELS with registered office at C/ Orense nº 70, 28020 Madrid and identified with the number B88581517. If you want to contact us by email, you can do so through the account tch@grouptch.com. The purpose of collecting and processing your data is to manage the draw.

The legitimacy of our entity to carry out the processing of your data is the participation in the draw, based on the consent given through this form, being the processing of your data essential for the execution of this.

Likewise, we inform you that your data will be transferred, where appropriate, to the administrations and to any person participating in the organisation of this draw, for the management and communication of the prize specified in these rules.

You should be aware that, in addition to the right to withdraw your consent to the processing of your personal data at any time, you have the following rights:

– You may request access to all your personal data that we process (right of access).

– You have the right to rectify your data (right of rectification).

– You have the right to request deletion of your data when the requested service has been completed (right of erasure).

– You have the right to request that your personal data not be processed (right to object).

– You may also request the restriction of the processing of your data (right to restriction of processing).

– You have the right to have your personal data provided to us in electronic form, in a form that is manageable by you (right to portability).

In this prize draw, it is necessary for the success of the prize draw that the data provided by the participants is accurate and up to date, to which the participants commit themselves. If the personal data are uncertain, incomplete or not updated in such a way that the identification of the participants and potential winners is impossible by reasonable means, the Organiser reserves the right to declare the prize draw void and will be released from any liability in this respect.

 

8. TRANSFER OF DATA AND IMAGE RIGHTS

In accordance with the applicable regulations, the winners assign to The Central House the rights to their name, surname, address and image in any advertising or promotional activity related to this promotion through any electronic or conventional means of reproduction without such activities conferring them the right to any remuneration or benefit with the exception of the delivery of the Prize in accordance with these Legal Bases.

9. EXEMPTION FROM LIABILITY

By way of example, but not limitation, we shall not be held responsible for possible losses, theft, delays or any other circumstance attributable to third parties that may affect the development of this Promotion, nor shall we be held responsible for the use made by the Participant with regard to the prize he/she obtains from this Promotion.

In particular, and also by way of example, but not limited to, no liability will be assumed for technical problems or failures of social networks, telephone lines, computer systems, servers, software or errors. Thus, The Central House shall not be liable for the inability to register any Participant due to an error for justified or reasonable cause.

We do not assume responsibility in cases of force majeure or unforeseeable circumstances that could prevent the Promotion from being carried out or the total or partial enjoyment of the prize.

 

10. APPLICABLE LAW AND JURISDICTION

These legal bases will be governed in accordance with Spanish law. The Courts and Tribunals of Madrid will be competent to resolve any claim or dispute that may arise in relation to the validity, interpretation or fulfilment of these rules.